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SSI Medical Equipment (“we”, “us”, or “our”) operates the website www.ssimedicalequipment.ca (the “Site”).

We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in accordance with the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

When you submit a contact form or otherwise communicate with us, we may collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Any message or information you choose to include

b. Automatically Collected Information

When you visit our Site, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Referring URLs

This data is collected via cookies and similar technologies.

2. How We Use Your Information

We use personal data for the following purposes:

  • To respond to inquiries submitted through our contact form
  • To provide customer support and information about our services
  • To analyze website traffic and improve site performance
  • To protect the Site from spam, abuse, and fraudulent activity

We do not sell, rent, or trade your personal data.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process personal data based on the following legal grounds:

  • Consent: When you submit a contact form or accept cookies
  • Legitimate interests: To operate, maintain, and improve our website securely and efficiently
  • Legal obligations: Where required to comply with applicable laws

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve user experience and analyze website traffic.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC.

Google Analytics uses cookies to collect information about how visitors use the Site. The information generated (including your IP address) may be transmitted to and stored by Google on servers outside the European Union.

We use Google Analytics to:

  • Understand how visitors interact with the Site
  • Improve website content and performance

Google processes this data as a separate data controller. You can learn more about how Google uses data here:
https://policies.google.com/privacy

You may opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

6. Google reCAPTCHA

Our contact form is protected by Google reCAPTCHA, which helps prevent spam and abuse.

reCAPTCHA analyzes user behavior (such as mouse movements, IP address, and device information) to determine whether interactions are made by humans.

The use of reCAPTCHA is subject to:

This processing is based on our legitimate interest in protecting the Site from malicious activity.

7. Data Sharing and Transfers

We may share personal data with trusted third-party service providers only where necessary to operate our website (such as Google services).

Some of these providers may process data outside the European Economic Area (EEA). Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used to protect your data.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Contact form submissions are retained only as long as needed to respond to inquiries and for reasonable record-keeping purposes.

9. Your Rights Under GDPR

If you are located in the European Union or United Kingdom, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

10. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Children’s Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

SSI Medical Equipment
Website: https://ssimedicalequipment.ca
Email: [email protected]